Help and support

Who provides fofit

fofit is provided by jobwright, Inc., a Delaware C corporation incorporated on August 6, 2026 and registered in Delaware under file number 10726531.

The address of the Delaware registered agent is 131 Continental Dr, Suite 305, Newark, DE 19713, USA. The agent is Legalinc Corporate Services Inc.. This address is not an operating or customer service office. To contact the operator, use [email protected].

Contact support

Write to [email protected]. Tell us what happened and include your account email so we can find it. You don't need to send your password, verification codes, invitation links or body progress photos.

How to request account deletion

If you can access the app, open “Settings” and choose “Delete account”. If you can't sign in or need to reinstall the app, you can request deletion by email to [email protected], with the subject “fofit account deletion”. You don't need to sign in or reinstall the app to send the request.

To protect the account, support must confirm that you own the account before processing the request. If the information received isn't enough, the team may ask for more details to confirm your identity. Don't send your password, verification codes, invitation links or body progress photos.

Time to undo

After the request is accepted, you can undo the deletion in the app for 30 days: sign in and choose “Restore account”. Connections that were ended don't come back on their own; a new invitation is needed. After 30 days, the deletion is permanent.

What is deleted

After 30 days, the account's name and email are anonymized. We delete the sign-in credentials, the account photo, body measurements and progress photos, programs owned by client accounts and the workouts recorded in them, written workout feedback, conversations with the artificial intelligence assistant, notifications and the device's notification tokens.

What is kept

Financial records, such as payments and payouts, are kept for the period required by law. The history of sessions and workouts followed by other people and evidence from reports stay linked to the anonymized account. Programs created by personal trainer accounts are also kept, including drafts never assigned to a client. The other person can see the conversation again in read-only mode, with the sender shown as “Deleted account”; someone who blocked the account does not regain access to the conversation.

The text of messages and some history records stay as they were written, even if they contain personal information. Deletion does not erase all content stored or shared with other people.

When a request can be refused

The app may refuse the request while any of these is pending:

• a proposal awaiting a response or a contract in effect;
• a payment, refund or recurring charge not yet completed;
• a series of recurring sessions in progress;
• a scheduled session that hasn't happened yet;
• a payout or a change of the trainer's bank account in progress;
• amounts owed to the trainer not yet settled or paid out.

Resolve the pending item in the app and make a new request. To report a problem with an invitation, share only the message that appeared.

Frequently asked questions

I forgot my password. How do I get back in?

On the app's sign-in screen, ask to reset your password. We send the instructions to your account email.

I got an invitation. How do I start?

Open the link your trainer sent. It takes you to the invitation in fofit in your browser, where you sign in or create your account and accept it. If you use the app, you can also paste the link into “I have an invitation” in the app.

If the link is incomplete, can't be found, has expired or has already been used, ask the sender for a new one. If it was cancelled or declined, talk to that person about how to continue.

How do I delete my account?

See the section How to request account deletion. You can request it in the app, or by email if you can't access the app.

I requested deletion and changed my mind. How do I undo it?

Sign in to the app within 30 days of the request and choose “Restore account”. After that, the deletion is permanent.

How to disconnect Google Meet

In the app, open “Schedule”, tap “More schedule options”, the menu at the top of the screen, and choose “Scheduling rules”. In the “Google Meet” section, tap “Disconnect”. When you disconnect, we revoke access at Google and delete the stored credential. Events already created stay in your Google Calendar, and their links keep working.

You can also remove access directly in your Google account, at myaccount.google.com/permissions.